CCTV | Audio Visual | Herts - Essex - Cambridge

HOW DO I ORDER MY STARLINK BROADBAND SERVICE?

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To order your Starlink broadband service please click the button below to access the official Starlink order page.

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Once you are provided with an delivery ETA date for your Starlink equipment get in touch with The AV Guys to book your Starlink dish installation.

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What is Starlink Broadband?

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With Star Link broadband users can expect to see data speeds vary from 50Mb/s to 150Mb/s and latency from 20ms to 40ms in most locations over the next several months as they enhance the Starlink system. There will also be brief periods of no connectivity at all.

As they launch more satellites, install more ground stations and improve our networking software, data speed, latency and uptime will improve dramatically.

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What comes in your Starlink Kit?

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Your Starlink Kit includes everything you need to connect to the internet including your Starlink, wifi router, power supply, cables and mounting tripod.

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The mounting tripod is designed for ground level installation which  roof mounts are available from The AV Guys with professional installation.

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Why do I need a clear “field of view” to use Starlink Broadband?

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If you could see the connection between a Starlink satellite and your Starlink, it would look like a single beam between the two objects. As the satellite moves, the beam also moves.

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The area within which this beam moves is the “field of view”. If any object such as a tree, chimney, pole, etc. interrupts the path of the beam, even briefly, your internet service will be interrupted which is why we recommend a roof installation for your satellite dish giving you the best line of sight with no obstructions.

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In early service, the required clear field of view is a 100-degree cone around the centre of the dish (after tilting) with a 25 degree elevation minimum. Some obstructions are worse than others. Obstructions low in the sky will cause more outages because satellites are in this area of the sky more frequently.

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The best guidance we can give is to install your Starlink at the highest elevation possible, with a clear view of the sky. Users who live in areas with lots of tall trees, buildings, would benefit from a proffesional roof installation by the team at The AV Guys. However as more satellites are launched, the field of view constraints will decrease, enabling a wider variety of users.

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The AV Guys would recommend installing your Starlink dish at height whether that is on the chimney stack or attached to the apex of the building. This will give your starlink dish the best possible signal away form any obstructions.

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I live in an apartment building – can I use Starlink?

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Yes, there are Starlink customers that live in apartment buildings, town houses and other multi-family buildings that successfully use Starlink (e.g. side of building, balcony, roof, lawn, etc.). Prior to ordering Starlink, we recommend coordinating with your landlord and The AV Guys to find a suitable outdoor installation location that has a clear field of view, which is important to maintain connection between satellites and your Starlink. You can download the Starlink App to check that you do not have any obstructions blocking Starlink’s view of the sky. Note that Starlink will typically point north in the northern hemisphere & south in the southern hemisphere. 

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I live in an area with heavy rain, snow, or wind—can I still use Starlink?

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Your Starlink will detect and melt snow that falls directly on it, however accumulating snow around your Starlink may block the field of view. We recommend installing Starlink in a location that avoids snow build-up and other obstructions from blocking the field of view. Heavy rain or wind can also affect your satellite internet connection, potentially leading to slower speeds or a rare outage.

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